EDENAHealthcare

Edena

Privacy Policy

Privacy Policy

Edena Health Care
Last Updated: 14 October 2026

Edena Health Care respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, purchase products, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this policy, subject to any consent or other legal requirements applicable to the relevant processing of your personal information.

1. About Edena Health Care

Edena Health Care is an online retailer of healthcare and wellness products, including dietary supplements, herbal wellness products, joint and bone health products, vitamins and minerals, personal-care products, and cosmetics.

For questions about this Privacy Policy or how your information is handled, you can contact us using the details in the Contact Us section below.

2. Personal Information We Collect

The information we collect depends on how you use our website and services.

2.1 Information You Provide

When you create an account, manage your profile, place an order, or contact us, we may collect:

  • Identity information: Your name and other details you provide.

  • Contact information: Your mobile number, email address, and delivery address.

  • Account information: Your login credentials in protected form, account details, profile information, and account preferences.

  • Order information: Products purchased, quantities, order numbers, order status, delivery details, and purchase history.

  • Payment information: Payment method, transaction reference, payment status, and information needed to process or verify a transaction.

  • Customer support information: Messages, complaints, and other information you provide when communicating with us.

Please keep your account information accurate and protect your login credentials.

2.2 Payment Information

Our website supports payment methods that may include UPI, credit and debit cards, net banking, and Cash on Delivery for eligible orders.

Online payments may be processed by third-party payment service providers. We may receive transaction references, payment confirmations, and related information necessary to process orders, manage refunds, prevent fraud, and maintain financial records.

We do not intend to collect or store your complete card PIN, banking password, or one-time password (OTP).

2.3 Technical and Usage Information

When you visit our website, we and the services used to operate it may collect technical and usage information, including IP address, browser and device information, pages visited, interactions with website features, visit timestamps, referring pages, and diagnostic or security logs.

We use Google Analytics to understand how visitors use our website and to help us evaluate and improve its performance. Google Analytics may use cookies or similar technologies to collect information about website usage. The information processed may include online identifiers, device and browser information, approximate location derived from technical data, and interactions with website pages, depending on the configuration of the service.

Google's processing of information is also subject to Google's applicable terms and privacy practices.

3. How We Use Your Information

We may use your personal information to:

  • Create, maintain, and manage customer accounts;

  • Authenticate customers and help secure account access;

  • Process and fulfil orders;

  • Arrange deliveries and communicate with delivery providers;

  • Verify payments and process eligible refunds;

  • Send order-related and account-related SMS messages, such as order confirmations, payment updates, delivery notifications, and account security or service notifications;

  • Respond to customer enquiries and complaints;

  • Operate, maintain, troubleshoot, and improve our website;

  • Use Google Analytics to understand website usage and performance;

  • Prevent fraud, misuse, and security incidents;

  • Maintain business, accounting, and transaction records;

  • Comply with applicable laws and lawful requests; and

  • Establish, exercise, or defend legal claims where necessary.

Edena Health Care does not send promotional messages by SMS, WhatsApp, or email as part of its current communication practices. We use SMS for order-related and account-related communications. If our communication practices change in the future, we will address any applicable notice, consent, and opt-out requirements.

5. Cookies, Google Analytics, and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain login sessions, remember preferences, improve security, and understand how visitors use the website.

We use Google Analytics to collect and analyse website usage information, helping us understand visitor interactions and improve our website. Google Analytics may use cookies or similar technologies to distinguish visits, measure activity, and generate reports.

You may be able to manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality, including account login or checkout.

Where required by applicable law, we will obtain the necessary consent before using cookies or similar technologies for purposes that require consent.

For further information about how Google handles data, please consult Google's applicable privacy documentation. Google Analytics settings and data collection can vary according to the configuration implemented on our website.

6. When We Share Personal Information

We do not sell your personal information to third parties as a standalone commercial product. We may share relevant information with the following categories of recipients when necessary:

  • Payment service providers, to process payments, verify transactions, detect fraud, and handle refunds.

  • Delivery and logistics providers, to deliver orders using your name, contact number, address, and relevant order details.

  • Website and technology providers, to host, maintain, secure, and support our website and customer-account functionality.

  • Google Analytics and related service providers, to analyse website usage and performance.

  • Professional advisers, such as accountants, auditors, and legal advisers, where reasonably necessary.

  • Government and legal authorities, where disclosure is required or permitted by applicable law.

  • Business transferees, where information is lawfully transferred as part of a business restructuring or transaction.

We share only information reasonably relevant to the applicable purpose, subject to applicable law and any necessary safeguards.

8. Data Storage and Retention

We retain personal information for as long as reasonably necessary to operate customer accounts, fulfil orders, provide customer support, maintain accounting and transaction records, protect against fraud, resolve disputes, and comply with legal obligations.

If you stop using your account, certain information may still need to be retained for legal, accounting, security, or dispute-resolution purposes. Where applicable, you may request account deletion or the deletion of personal information, subject to legal retention requirements and other lawful grounds for continued processing.

Information that is no longer required will be deleted, anonymised, or otherwise disposed of in accordance with applicable law and our operational requirements.

10. Your Privacy Rights and Choices

Subject to applicable law, you may request access to, correction of, or deletion of personal information associated with your account. You may also contact us about concerns regarding how your information is handled or withdraw consent where processing is based on consent.

You can manage the account details and preferences made available through your customer account. If you need help updating your information or closing your account, contact contact@edenahealthcare.com.

Some information may need to be retained to complete transactions, maintain legally required records, investigate fraud, or resolve disputes. We will handle requests in accordance with applicable law and may need to verify your identity before acting on them.

11. Order and Account Communications

Edena Health Care sends SMS messages for transactional and account-related purposes only. These may include order confirmations, payment or delivery updates, and necessary account-related or security notifications.

These messages are intended to support purchases and account use, not to advertise products or promotions. You may continue to receive essential transactional or security messages even if you do not wish to receive other communications, where such messages are necessary for the relevant service or permitted by law.

12. Children's Privacy

Our website and online purchasing services are intended for adults aged 18 and above. We do not knowingly seek to collect personal information directly from children under 18 for independent purchases through our website.

If we become aware that personal information has been collected from a child in circumstances where collection is not permitted by applicable law, we will take appropriate steps to address the situation in accordance with legal requirements.

If you believe that a child has provided personal information to us inappropriately, please contact us using the details below.

13. International Data Processing

Some service providers used to operate websites, process payments, or provide technical services may store or process information in locations outside the state or country where you reside.

Where personal information is processed or transferred across borders, we will handle such processing in accordance with applicable Indian law and any relevant restrictions or requirements.

The locations and arrangements involved may depend on the third-party services actually used by the website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, products, business operations, technology, or applicable legal requirements.

Any revised policy will be published on this page with an updated revision date. We encourage you to review this page periodically to understand how your information is handled.

Where required by law, we will provide notice or obtain consent for material changes or new uses of personal information.

15. Contact Us and Grievance Redressal

If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to raise a complaint regarding the handling of your personal information, please contact us:

Edena Health Care
Email: contact@edenahealthcare.com
Phone: 8259930598
Registered Address: VB 27/C, Vaivakawn (NT), Tlangnuam, Aizawl, Mizoram – 796001, India.

Grievance Officer: Melina Lalruatfeli, Proprietor and Grievance Officer

Please include sufficient details about your concern so that we can identify the relevant matter and respond appropriately.

We will handle privacy complaints in accordance with applicable legal requirements. Where a specific acknowledgement or resolution timeframe is prescribed by law, we will follow that requirement.

16. Applicable Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India, including applicable data-protection, information-technology, consumer-protection, and e-commerce requirements.

If any provision of this policy is inconsistent with a mandatory legal requirement, the applicable legal requirement shall prevail.