Shipping and Delivery Policy

Last Updated: 14 October 2026

At Edena Health Care, we aim to ensure that your healthcare and wellness products are processed, packed and delivered as smoothly as possible. This Shipping and Delivery Policy explains how we handle order dispatch, shipping charges, delivery, and shipment-related concerns for purchases made through edenahealthcare.com.

1. Delivery Locations

Edena Health Care offers delivery across India, subject to service availability at the customer's delivery address.

Delivery availability may vary depending on the destination PIN code, courier service coverage and other logistical considerations. If delivery is unavailable for a particular location, the order may not be accepted or fulfilled for that destination.

2. Order Processing and Dispatch

Orders are processed after they are successfully placed and the required payment or order verification is completed.

Dispatch times may vary depending on product availability, order volume, operational requirements and other circumstances. An order may require additional processing time if a product is temporarily unavailable or further verification is necessary.

Any dispatch estimate communicated during checkout or through an order confirmation should be treated according to the terms stated in that communication.

An order confirmation does not necessarily mean that the order has been dispatched.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you confirm your order.

Shipping charges may vary depending on the delivery destination, order details and applicable shipping arrangements.

Customers should review the final order summary, including the product prices, applicable taxes and shipping charges, before completing the purchase.

Any shipping charge applicable to an order will be reflected in the amount payable at checkout, subject to applicable law.

4. Estimated Delivery Times

Delivery times may vary depending on the delivery destination, product availability, dispatch arrangements, courier operations, weather conditions, public holidays and other logistical factors.

Where an estimated delivery time is provided during checkout, in an order confirmation or through a shipment update, it is an estimate unless expressly stated otherwise.

Edena Health Care does not guarantee a fixed delivery period for every order.

We will make reasonable efforts to facilitate delivery and address shipment-related issues. Nothing in this section excludes any remedy available to customers under applicable law where an order is not delivered as required.

5. Order Tracking and Delivery Updates

Where shipment tracking or delivery updates are available for an order, the relevant information may be provided through the available order communication or tracking facility.

Tracking information is supplied to help customers monitor shipment progress. Updates may take time to appear or may be delayed due to the courier's systems and operational processes.

If you have not received your order within the communicated estimated delivery period, or if tracking information indicates an unresolved delivery issue, please contact Edena Health Care using the contact details provided below.

6. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please verify the recipient's name, delivery address, PIN code and contact number before confirming your purchase.

Incorrect or incomplete information may result in delivery delays, failed delivery attempts or the return of a shipment to the sender.

If you need to correct delivery information after placing an order, contact Edena Health Care as soon as possible. Changes cannot be guaranteed once an order has been processed or dispatched.

7. Failed Delivery Attempts

A delivery attempt may fail if the recipient is unavailable, the delivery address is incorrect or incomplete, the recipient cannot be contacted, or other circumstances prevent successful delivery.

Where possible, customers should coordinate with the delivery service to arrange an appropriate delivery attempt.

If an order cannot be delivered and is returned to Edena Health Care, we will review the circumstances and contact the customer where appropriate to determine the next steps.

Any additional delivery charges, reshipment arrangements or refund decisions will depend on the circumstances, the applicable order terms and the requirements of applicable law. No additional charge will be imposed where prohibited by law.

8. Cash on Delivery

Cash on Delivery (COD) is available only for orders and delivery locations eligible for this payment method.

COD availability will be indicated during checkout. If the option is not available for a particular order, customers may select another payment method offered on the website.

Customers selecting COD must be prepared to pay the amount displayed in the confirmed order at the time of delivery.

If an order cannot be delivered or is refused, Edena Health Care may review the circumstances before determining whether any further delivery arrangements are appropriate. Any action taken will remain subject to applicable consumer protection requirements.

9. Damaged, Incorrect or Missing Shipments

Please inspect your order after delivery.

If you receive a product that appears damaged, defective, incorrect or incomplete, contact Edena Health Care as soon as reasonably possible.

When reporting an issue, please provide:

• Your order details.

• A description of the issue.

• Photographs of the product, packaging or shipment, where available and relevant.

This information helps us assess the complaint and determine an appropriate resolution.

Each case will be reviewed individually. Depending on the circumstances, the resolution may include a replacement, refund or another remedy available or required under applicable law.

Please follow the instructions provided by Edena Health Care before returning a product, except where applicable law provides otherwise.

10. Delayed, Lost or Undelivered Orders

If your order is delayed, appears lost in transit, or has been marked as delivered but has not been received, please contact us so that the matter can be investigated.

We may review the available tracking information, delivery records and other relevant details and, where appropriate, coordinate with the delivery service.

The resolution will depend on the circumstances of the shipment and the requirements of applicable law.

Nothing in this policy removes a customer's rights or remedies relating to non-delivery, deficient service or other matters protected under Indian consumer protection law.

11. Circumstances Beyond Our Control

Delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, public emergencies, transport disruptions, strikes, government restrictions or interruptions to courier operations.

Where such circumstances affect an order, delivery may take longer than expected.

Edena Health Care will make reasonable efforts to address the situation and provide relevant updates where practicable.

This section does not exempt Edena Health Care from obligations or remedies that apply under mandatory law.

12. Changes to Shipping and Delivery Arrangements

Edena Health Care may update its shipping arrangements, delivery coverage and operational procedures from time to time.

Any applicable shipping charges and available delivery options will be presented during checkout before an order is confirmed.

Changes to this policy will be published on this page. Customers are encouraged to review it periodically.

13. Contact Us

For questions or concerns about shipping, dispatch, delivery, tracking or an order that has not arrived, please contact Edena Health Care.

Business Name: Edena Health Care

Email: contact@edenahealthcare.com

Phone: 8259930598

Address: VB 27/C, Vaivakawn (NT), Tlangnuam, Aizawl, Mizoram – 796001, India.

When contacting us about an existing order, please include your order details and a description of the issue so that we can assist you more efficiently.

Thank you for shopping with Edena Health Care.