Edena
Terms and Conditions
Terms and Conditions
Last Updated: 14 October 2026
Welcome to Edena Health Care. These Terms and Conditions govern your access to and use of edenahealthcare.com, including browsing our products, creating an account, placing orders and purchasing healthcare and wellness products through our online store.
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these terms, please discontinue using the website.
1. Business Information
This website is operated by Edena Health Care, a sole proprietorship owned by Melina Lalruatfeli.
Business Name: Edena Health Care
Proprietor: Melina Lalruatfeli
Registered Business Address: VB 27/C, Vaivakawn (NT), Tlangnuam, Aizawl, Mizoram – 796001, India.
Email: contact@edenahealthcare.com
Phone: 8259930598
Grievance Officer: Melina Lalruatfeli, Proprietor and Grievance Officer.
Website: https://edenahealthcare.com/
2. Eligibility to Use the Website
You must be at least 18 years old and legally capable of entering into a binding agreement under applicable Indian law to purchase products through this website.
By using our website, you confirm that the information you provide is accurate and that you are authorised to use the payment method selected for your purchase.
We reserve the right to restrict or refuse access where necessary to prevent fraud, misuse, unlawful activity or violations of these Terms and Conditions, subject to applicable law.
3. Products and Product Information
Edena Health Care offers healthcare and wellness products, including dietary supplements, herbal wellness products, joint and bone health products, vitamins and minerals, personal care products and cosmetics.
We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, quantities, packaging details and other information displayed on the website are accurate.
Product images are provided for identification and illustrative purposes. Actual packaging, colours, labelling or appearance may vary because of manufacturer updates or packaging changes.
Product availability, ingredients, formulations, prices and other details may change from time to time. Information displayed on the product page and the product packaging should be reviewed before purchase and use.
Where applicable, product listings will provide relevant information about ingredients, quantities, usage instructions, warnings, manufacturer details and other legally required particulars.
The availability of a product on the website does not guarantee that it will remain available until an order is processed.
4. Health and Medical Disclaimer
Information on this website is provided for general product information and wellness purposes. It is not a substitute for professional medical advice, diagnosis or treatment.
Healthcare products, dietary supplements, herbal products, vitamins, minerals and cosmetics must be used only for their stated purposes and in accordance with the relevant packaging, directions, warnings and applicable regulatory requirements.
Unless expressly authorised under applicable law, no product description or website statement should be interpreted as a guarantee that a product will diagnose, treat, cure or prevent a disease.
Individual results may vary, and Edena Health Care does not guarantee a particular health or wellness outcome.
Customers should consult a qualified healthcare professional before using dietary supplements or herbal products if they are pregnant, breastfeeding, taking medication, have an existing medical condition, or are concerned about allergies, interactions or possible side effects.
Do not exceed the recommended dosage or use a product contrary to its instructions. Products must not be used as a replacement for prescribed medication or professional medical treatment.
Discontinue use and seek appropriate medical advice if you experience an adverse reaction.
Customers should check ingredients and warnings before using cosmetics or personal care products, particularly where allergies or skin sensitivities may be relevant.
5. Prices, Taxes and Charges
All product prices are displayed in Indian Rupees (INR), unless otherwise stated.
Applicable taxes and other charges will be reflected in the product price, checkout total or invoice as required by law. Shipping charges, where applicable, will be displayed during checkout before the order is confirmed.
The total amount payable at checkout is the amount presented for confirmation, subject to applicable law and the correction of genuine pricing errors.
We may revise product prices, discounts, promotional offers and availability from time to time. Price changes will not automatically alter the price of an order already accepted by Edena Health Care.
If a product is displayed at an obviously incorrect price due to a technical or clerical error, we may contact you to resolve the issue before proceeding with the order. If the order is cancelled as a result, any refund due will be handled in accordance with applicable law.
Promotional codes, discounts and special offers may have specific eligibility conditions, validity periods, product restrictions and usage limits.
6. Orders and Order Acceptance
When you place an order, you submit a request to purchase the selected products at the prices and on the terms displayed during checkout.
You are responsible for reviewing the selected products, quantities, delivery address, contact details, payment method and total payable amount before confirming your purchase.
An order acknowledgement confirms receipt of your order but does not necessarily constitute final acceptance.
We may decline or cancel an order where reasonably necessary because of product unavailability, suspected fraudulent activity, payment failure, an obvious pricing error, delivery restrictions or other lawful reasons.
If payment has already been collected for an order cancelled by Edena Health Care, any refund due will be processed in accordance with applicable law.
You must provide accurate delivery information and reachable contact details so that your order can be processed and delivered.
7. Payment Methods
Edena Health Care accepts the following payment methods, subject to availability at checkout:
Unified Payments Interface (UPI).
Credit and debit cards.
Net banking.
Cash on Delivery (COD) for eligible orders and delivery locations.
Cash on Delivery availability is determined by the eligibility shown during checkout. It may not be available for every order or destination.
Online payments may be processed through third-party payment gateways, banks and authorised payment service providers. Transactions are subject to the applicable provider's terms and security procedures.
You must use a payment method that you are authorised to use and provide accurate information when completing a transaction.
An order may be delayed, declined or cancelled if payment fails, cannot be verified or is reasonably suspected to be fraudulent.
Where applicable, refunds for prepaid orders will be processed through the relevant payment method or another lawful method appropriate to the circumstances.
8. Order Cancellation
Edena Health Care's policy is that customers cannot ordinarily cancel an order voluntarily once it has been placed.
However, this policy does not override any cancellation right or other remedy available under applicable law. It also does not prevent Edena Health Care from cancelling an order where necessary and lawful, including when a product is unavailable, a transaction is suspected to be fraudulent or an order cannot be fulfilled.
If an order is cancelled by Edena Health Care after payment has been collected, any refund due will be processed in accordance with applicable law.
Nothing in this section authorises Edena Health Care to impose a cancellation charge contrary to applicable consumer protection requirements.
9. Shipping and Delivery
Edena Health Care offers delivery within India, subject to service availability for the destination.
Orders are dispatched according to product availability and operational requirements. Dispatch times may vary, and no fixed dispatch or delivery period is guaranteed unless expressly stated during checkout or in a specific order confirmation.
Shipping charges, where applicable, will be displayed at checkout before the order is confirmed.
Delivery may be affected by the destination, courier availability, public holidays, weather, transport disruptions and other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact details.
If delivery is unsuccessful because of an incorrect address, an unavailable recipient, refusal to accept delivery or other circumstances attributable to the customer, additional delivery arrangements may be required.
If an order is delayed, lost, damaged in transit or delivered incorrectly, please contact Edena Health Care using the contact details provided in these Terms and Conditions.
Nothing in this section excludes any delivery-related remedy available to customers under applicable law.
10. Damaged, Defective, Incorrect or Missing Products
Customers should inspect their orders upon delivery and contact Edena Health Care as soon as reasonably possible if a product appears damaged, defective, incorrect or incomplete.
Please provide your order details and a clear description of the issue. Photographs of the product, packaging and shipping condition may be requested to help assess the complaint.
Each complaint will be reviewed on a case-by-case basis, taking into account the circumstances, the product's condition, the available evidence and applicable law.
Depending on the circumstances, the appropriate resolution may include a replacement, refund or another remedy permitted or required by law.
Products must not be returned without following the return instructions provided by Edena Health Care, except where applicable law provides otherwise.
Nothing in this policy removes a customer's statutory rights relating to defective goods, incorrect deliveries, deficiencies in service, misleading representations or other matters covered by applicable consumer protection law.
11. Product Returns and Refunds
Edena Health Care does not offer unrestricted returns simply because a customer changes their mind.
Requests concerning damaged, defective, incorrect or incomplete orders will be assessed individually. Product-specific safety, hygiene, packaging and regulatory requirements may be relevant when determining whether a return is appropriate.
Customers should contact Edena Health Care before sending products back so that the appropriate procedure can be communicated.
Where a refund is approved or required by law, the refund method and processing arrangements will depend on the circumstances of the transaction, the original payment method and applicable payment provider procedures.
Refunds will be processed within the period required by applicable law or the relevant payment rules. Actual crediting times may depend on the bank or payment service provider.
No provision in these Terms and Conditions is intended to exclude or restrict a customer's legal right to a refund, replacement or other appropriate remedy where such a right applies.
12. Product Safety, Storage and Expiry
Customers must read the product label, ingredient list, usage instructions, dosage information, warnings and storage conditions before using a product.
Do not use products that are expired, appear tampered with or show signs of contamination or damage that may affect safety.
Products should be stored according to the instructions supplied with them and kept out of the reach of children where appropriate.
Customers should not remove, alter or disregard labels, batch numbers, expiry dates or safety information.
If you suspect that a product is unsafe or has caused an adverse reaction, discontinue use where appropriate and seek professional advice. Please contact Edena Health Care to report the issue.
Product complaints will be handled in accordance with applicable law and relevant product safety requirements.
13. Promotions and Discounts
Edena Health Care may offer promotional pricing, discounts, bundles or other offers from time to time.
Each offer may be subject to specific conditions, including validity periods, eligible products, minimum purchase values and usage limits.
Promotional offers cannot be exchanged for cash unless expressly stated. Unless the offer conditions permit it, multiple discounts may not be combined.
We may modify or discontinue offers where permitted by law. Such changes will not remove rights already acquired through an accepted transaction or rights protected by applicable law.
14. Customer Responsibilities and Prohibited Use
You agree to use this website lawfully and responsibly.
You must not:
Provide false or misleading account, payment or delivery information.
Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to the website, its accounts or administrative systems.
Introduce malicious software or interfere with website security or functionality.
Copy, reproduce or commercially exploit website content without permission, except as permitted by law.
Interfere with other customers' use of the website.
Misuse promotions, payment facilities or order-processing systems.
We may restrict access or take appropriate action where a user violates these terms or applicable law.
15. Intellectual Property
Website content, including original text, graphics, photographs, design elements, logos and other materials, may be protected by intellectual property laws.
You may access and use the website for personal browsing and purchasing purposes.
You must not reproduce, distribute, modify, publish, sell or commercially exploit protected website content without permission from the relevant rights holder, except where permitted by law.
Third-party product names, trademarks, logos and brand identities remain the property of their respective owners. Their appearance on this website does not mean that Edena Health Care owns those rights.
16. Third-Party Services
The website may rely on third-party services, including payment gateways, banks, logistics providers and other technology services.
Such providers may operate under their own terms, conditions and privacy practices.
Edena Health Care is not responsible for the independent content or practices of external websites that it does not control. However, this provision does not exclude responsibility for matters for which Edena Health Care is liable under applicable law.
17. Privacy and Personal Information
Edena Health Care may collect and process personal information necessary to manage customer accounts, process orders, arrange deliveries, communicate with customers, provide support, prevent fraud and fulfil legal obligations.
Personal information will be handled in accordance with the applicable privacy notice and data protection requirements.
Customers should provide accurate information and avoid submitting unnecessary sensitive medical information through general website forms or customer support channels.
Information required to fulfil an order may be shared with relevant service providers, such as payment processors and delivery partners, where necessary and lawful.
18. Website Availability and Changes
We make reasonable efforts to keep the website accessible and functioning properly. However, uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, software updates, technical faults, network disruptions or other circumstances.
We may update product listings, website features and other content from time to time. We will address material issues affecting orders and payments in accordance with applicable law.
19. Limitation of Liability
To the extent permitted by law, Edena Health Care shall not be liable for indirect or consequential losses that are not reasonably foreseeable and arise from the use of this website.
We are not responsible for health outcomes arising from misuse of products, failure to follow product instructions, disregard of safety warnings or reliance on general website information as a substitute for professional medical advice.
We are not responsible for delays or interruptions caused by circumstances beyond our reasonable control, subject to applicable law.
Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or restricted.
Nothing in these terms limits statutory consumer rights or remedies relating to defective products, deficiencies in service, misleading representations or other matters covered by Indian law.
20. Indemnity
To the extent permitted by law, you are responsible for losses and reasonable costs directly resulting from your unlawful use of the website, fraudulent activity or material breach of these Terms and Conditions.
This provision does not require you to indemnify Edena Health Care for its own unlawful conduct or for any liability that cannot lawfully be transferred to a customer.
21. Suspension and Termination
We may restrict or suspend access to the website where reasonably necessary to protect customers, prevent fraud, maintain website security or address a violation of these Terms and Conditions.
Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue.
Suspension of website access does not remove any rights or obligations relating to accepted orders, refunds, consumer remedies or other matters that survive under applicable law.
22. Changes to These Terms and Conditions
Edena Health Care may update these Terms and Conditions to reflect changes in business practices, products, website functionality or applicable law.
Revised terms will be published on this page with an updated revision date.
Changes will apply prospectively unless otherwise required or permitted by law. Transactions already accepted will remain subject to the applicable terms for those transactions, except where a change is required by law or otherwise validly agreed.
Customers are encouraged to review this page periodically.
23. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of India.
Customers are encouraged to contact Edena Health Care to seek an amicable resolution of any complaint concerning a product, order, payment, delivery or website service.
If a dispute cannot be resolved directly, customers may pursue the remedies available before the appropriate consumer commission, court or other competent authority under applicable law.
Nothing in these terms prevents a customer from exercising a statutory right to bring a complaint before a forum with jurisdiction under applicable law.
24. Grievance Redressal
Edena Health Care maintains a grievance redressal process for customer complaints concerning orders, products, payments, delivery and use of the website.
Grievance Officer: Melina Lalruatfeli
Designation: Proprietor and Grievance Officer
Email: contact@edenahealthcare.com
Phone: 8259930598
Postal Address: VB 27/C, Vaivakawn (NT), Tlangnuam, Aizawl, Mizoram – 796001, India.
Customers may submit complaints using the contact details above. Please include relevant order details and a description of the issue to help us investigate the complaint.
Complaints will be acknowledged within 48 hours of receipt and addressed within one month of receipt, in accordance with the applicable Consumer Protection (E-Commerce) Rules and other relevant legal requirements.
25. Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
A failure or delay in enforcing a provision does not constitute a waiver of the right to enforce it later.
26. Entire Agreement
These Terms and Conditions govern the use of the Edena Health Care website and purchases made through it, together with any applicable product-specific terms or policies communicated during the purchase process.
If a specific provision conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
Nothing in these terms is intended to remove any consumer protection or other statutory right that cannot lawfully be excluded.
Thank you for choosing Edena Health Care.